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Shipping Policy

Shipping Policy - A disclaimer

Shipping Policy is a document that is meant to establish cordial relations between us and our customers. It is the framework for presenting our obligation to our customers, but also to address different possible scenarios that may occur, and what happens in each and every case.

It is a good practice and helps both us and our customers. Our customers may benefit from being informed about what they can expect from our service. We are benefited because people may be likely to shop with us if we have a clear Shipping Policy in place since there won't be any questions about our shipping timeframes or processes.

Shipping Policy - the basics

  1. What is the earliest arrival date for product?

  2. Is there any refund policy?

  3. How do i cancel my order?

  4. How long will it take for my order to be delivered?

  5. Are there any additional shipping charges?

  6. How do I track my order?

  7. How does the return process work?

  8. How do I self-ship the products if my pin-code is not eligible for reverse pickup?

  9. What are the terms and conditions for a refund?

  10. What are the rules for refunding courier charges for self shipping?

  11. In case I return the products, will the cod handling charges be credited back?

Shipping Policy - the detail

WHAT IS THE EARLIEST ARRIVAL DATE FOR PRODUCT?


We make every attempt to deliver your products to you as quickly as possible. Factors including your product and its personalization type will influence your delivery date. Orders in India, once shipped, are typically delivered in 5-10 business days in metros, and 10-12 business days for the rest of India.


IS THERE ANY REFUND POLICY?
If there is any manufacturing/in-transit damage, please contact at return@techno-friend.com or call us at 9582091966. We will solve the issue in 48 hours.

HOW DO I CANCEL MY ORDER?
The order is moved for production after 24 hours of receiving, once moved for production, it will not be changed or edited. For changes in the order before it has been moved to production, please inform through WhatsApp on 9582091966 and we will see if we can work it out for you.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Orders in India, once shipped, are typically delivered in 5-10 business days in metros, and 7-10 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

ARE THERE ANY ADDITIONAL SHIPPING CHARGES?
Electro Smile provides FREE shipping for all the orders.

HOW DO I TRACK MY ORDER?
You’ll receive a tracking number from us in your inbox as soon as order ships! Orders can be tracked in real-time via this link – Track Order

HOW DOES THE RETURN PROCESS WORK?

  • Please reach our help-center and provide the required details to raise a ticket then we’ll help sort things out.

  • If you have received a defective / Wrong product, send us the images using our help-center and we will get back to you.

  • Once your return request is verified by our support team reverse pickup will be initiated from our end and once, they are picked up the refund/exchange will be provided.

  • If the reverse pickup service to your address pin-code is not available, we would ask you to process the Self-Shipping / Self Courier to return us the product.

  • We will only credit rupees 50 as a self-shipping costs as a gift coupon.


HOW DO I SELF-SHIP THE PRODUCTS IF MY PINCODE IS NOT ELIGIBLE FOR REVERSE PICKUP?
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
You can courier the product(s) to the address mentioned below.
Electro Smile, Ground Floor, B. D. Market, opp. Keshav Nagar Police Chowki, Keshav Nagar, Sitapur Road, Lucknow-226020, Contact: 9582091966
On receiving the product at the warehouse, we will inform you through an email alert or WhatsApp.
We suggest you ship it only through reliable courier and please make sure your courier costs do not exceed the amount stipulated above.
We recommend using the ‘Indian Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

PLEASE NOTE: We request that you do not use Professional Couriers for self-return as they are not reliable, and the package will not be accepted at the warehouse if there is any damage.

WHAT ARE THE TERMS AND CONDITIONS FOR A REFUND?

  • If you cancel your order before 24 Hours, we will refund the entire amount.

  • In case of customized product, if the cancellation is requested after your product is processed, there is no refund.

  • In case of ready items, the cancellation is accepted within 24 hours of ordering of product.

  • If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.


WHAT IS THE REFUND POLICY FOR RETURNS OF ORDERS PLACED DURING A SALE?
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

WHAT ARE THE RULES FOR REFUNDING COURIER CHARGES FOR SELF SHIPPING?
We will provide you Rs. 50 as the self-shipping charges borne by you.
Please make sure your courier costs do not exceed the amount stipulated above.
We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.


Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.

IN CASE I RETURN THE PRODUCTS, WILL THE COD HANDLING CHARGES BE CREDITED BACK?
We do not offer COD, only pre-paid orders are accepted.

I HAVEN'T RECEIVED MY REFUND YET. WHAT SHOULD I DO?
We update our customers via email once we initiate the refund procedure. Bank refunds will take 7-10 business days.

For any further clarification, please reach our help-center and provide the required details to raise a ticket to help sort things out.

THE PRODUCT I WANT TO RETURN WAS BOUGHT AT A DISCOUNT. WILL I GET REFUNDED THE FULL AMOUNT?
No. You will only receive the exact amount paid for the product.

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